Privacy Policy
How we collect, use, and protect your personal and health information, online and at our clinic.
At Solitaire Poly Medical and Cosmetology, your privacy matters. This policy explains how we handle your information when you visit our website, contact us, or receive medical care.
Last updated: [22 /10 /2026]
Who We Are
This policy applies to Solitaire Poly Medical and Cosmetology (“Solitaire,” “we,” or “us”), a medical and aesthetic care provider in Dubai, UAE.
For privacy enquiries, contact info@solitairedxb.com.
Information We Collect
When you contact us or request an appointment, we may collect your name, contact details, preferred service, and information you choose to share.
As a patient, your records may include medical history, consultation details, treatments, prescriptions, and clinical photographs where relevant.
Our website may also collect technical information, including IP addresses, browser details, and website activity.
How We Use Your Information
We use your information to respond to enquiries, manage appointments, provide medical care, maintain required records, and operate our website.
Marketing communications are handled separately, subject to applicable consent and legal requirements.
Medical Privacy & Photographs
Your health information is handled confidentially, with access limited to authorised personnel and legally permitted parties.
Clinical photographs may be used for medical documentation. Any use of identifiable patient images or testimonials for marketing requires separate, appropriate consent.
Data Protection & Sharing
We take reasonable measures to protect your information against unauthorized access, disclosure, or loss.
Information may be shared with healthcare professionals, authorised service providers, or regulatory authorities when necessary and legally permitted.
No electronic system can be guaranteed to be completely secure.
Social Media & Messaging
When you contact us through Instagram, Facebook, or WhatsApp, we use the information provided to respond to your enquiry.
These platforms have their own privacy policies and may process your information independently.
Cookies & Website Analytics
Our website is connected to Google Analytics, Google Ads, and Google Tag Manager.
Depending on the tools enabled, these services may use cookies or similar technologies to analyse website activity and advertising performance.
Optional tracking is subject to applicable consent requirements. You can manage cookies through your browser settings and any cookie controls provided on our website.
Data Retention & Your Rights
We retain information for as long as necessary or legally required, including medical records subject to healthcare regulations.
Subject to applicable law, you may request access to, correction of, or deletion of your information where permitted, or withdraw consent where applicable.
For privacy requests, email info@solitairedxb.com. Identity verification may be required.
External Links & Policy Updates
Our website may link to external services governed by their own privacy policies.
We may update this policy when our practices or legal requirements change. The latest revision date will appear above.
Contact Us
For questions about your personal information or this Privacy Policy, please contact:
Solitaire Poly Medical and Cosmetology
Dubai, United Arab Emirates
Email: info@solitairedxb.com
Phone: +971 52 248 5661
Landline: 04 335 5937
Location: Port Saeed Road – Sheikh Rashid Rd – Al Khabaisi – Dubai
Website: https://solitairedxb.com/